Get help with Maneta.
Tell us what happened in a short form: what you were doing, what you saw and what you expected. We reply by email within two working days.
What the form asks
- What it is about: something not working, a figure that looks wrong, connecting a source, billing, or asking us to support an exchange, wallet, chain or token
- What you were doing, what happened and what you expected
- Where it happened and roughly when, and the reference if an error showed one
- For a figure: the tax year and which figure. For a source: its name and how you connect it
- The details from “Copy diagnostics”, if you are signed in
What never to send
Maneta will never ask for any of these, in the form, by email or anywhere else.
- Your password or a sign-in code
- A wallet’s seed phrase or private key
- An exchange key’s secret
- Card numbers
- A client’s records, if you are an accountant
Things you can do without writing
- Signed in?
- Settings → Help copies the diagnostics for you to paste in.
- Invited by your accountant?
- Questions about what they asked you for go to them. Questions about Maneta come here.
- Can’t use the form?
- Write to hello@maneta.co.uk with the same details. It reaches the same people.